311SA3.1.20 - App Store

See anything you want to improve in your community? San Antonio’s 311SA is the first social network for civic engagement where you can report non-emergency issues, such as potholes or graffiti while earning points and rewards.

Interact with your city by using the 311SA mobile app to:

Flag it: Snap a photo, select an issue from a list of 311 service request types, report it to your city.

Monitor: Monitor the progress the city is doing on your reports in real-time. Receive updates as it gets fixed!

Get Rewards: Engage with your city, get points, earn rewards, and reach new levels of engagement.

Build Community: Follow your Urban Feed! Vote up urgent issues, and share it on Facebook and Twitter to rally support.

Version History Thanks for using 311SA! This update includes performance enhancements and stability improvements to give you a smoother experience when reporting issues in your community. 3.1.20 12/03/2025 We're always working to make 311SA better for you! This update includes performance improvements and bug fixes to ensure a smoother, more reliable experience. Thank you for using 311SA to stay connected with your community 3.1.10 08/20/2025 We're constantly working to make 311SA better for you. This update includes performance enhancements, bug fixes, and improved user experience to ensure smoother access to city services.
Thank you for using 311SA to stay connected with your community. Update today to enjoy the latest improvements! 3.1.8 06/20/2025 We're constantly working to improve 311SA. Enjoy a faster and more reliable app with this latest version. 3.0.33 04/29/2025 We're continuously working to enhance your experience with performance improvements and bug fixes. Thank you for being part of the 311SA community! 3.0.18 02/03/2025 Experience the completely revamped SA311! This major update brings a fresh look and powerful new features to help you engage with your community better than ever.
What's New:
- Sleek new official city branding with an intuitive, redesigned interphase
- Enhanced category/subcategory system for faster issue reporting
- Detailed report view with comprehensive information tracking
- New community section featuring monthly and all-time leaderboards
- Dark mode support for comfortable nighttime use
- Significant performance improvements for a smoother experience

Technical Improvements:
- Faster app performance
- Improved responsiveness
- Optimized navigation flow
- Better resource management
Join thousands of users making San Antonio communities better! Update now to experience the new SA311. 3.0.10 12/20/2024 This update is all about enhancing your experience. We've been working hard under the hood, making significant performance improvements to ensure the app runs more smoothly and responds faster. 2.0.56 11/15/2023 User Search in Community Section: Now, you can easily search for users within the community section.
Performance Improvements: We've fine-tuned the app for faster load times and smoother navigation. Experience 311SA like never before! 2.0.35 09/19/2023 Minor fixes and performance improvements 2.0.3 03/04/2023 This version includes minor fixes and improvements to the user experience. 2.0.2 03/03/2023 Performance improvements: We've made several minor performance enhancements to the app to ensure a smooth and speedy experience for our users. 2.0.1 01/23/2023 ● New Design! - enjoy the new and improved design.
● Big performance improvements - you will experience a new and improved app experience, including processing services using street intersections!
● Blocking/unblocking users from personal feed — block and unblock other users' activity to gain more control over what you see in the app.

Plus many other service optimizations so you can have a better experience while focusing on what’s important: improving your community! 2.0 01/13/2023 A customer profile link between the 311SA App and City of San Antonio’s 311 Customer Service Office, which will provide the mobile app user the ability to track their reports created from calls made to 3-1-1. Users can track all requests in the mobile app by going to the "Flags" section within the Profile tab.

Improvements to address app performance and bug fixes 1.2 07/16/2021 COVID-19 health concerns? Take the self-assessment screening. 1.1.2 03/25/2020 COVID-19 Resources: Click on the City website link, located at the top of the "Urban Feed" page, to stay up to date on the latest local information regarding COVID-19 and how you can help to prevent the spread of the virus. 1.1.1 03/20/2020 New

Case progress: Track the status of your report in each Flag Detail. You can track the progress of the report from submittal to resolution.
Updates: Now you will receive case notes from the City with specific information regarding the resolution or disposition of the report displayed in the Flag Detail page.
Specify exact address: Users will be presented with an address list from which to select, if more than one location is returned from the map. This ensures the exact location is submitted with the report.
Photo Zoom: Zoom in enabled when taking a picture that gets attached to the report.

Improvements
UX improvements
Avoid bypass location screen

Fixes
Fix crash when zipcode includes letters
Infinity loading indicator
Ability to update “Gender” within settings 1.1.0 12/16/2019 Thanks for using 311SA!
We did some routine maintenance. Feel free to send us any comments, questions, or suggestions throughout in-app support in Settings. 1.0.9 10/21/2019 Thank you for the feedback and for using 311SA! This release includes:
An improved Offline experience.
Better public areas and intersections geocoding.
We fixed the issues and improved performance. 1.0.8 03/15/2019 Thank you for the feedback and for using 311SA! This release includes:
- A new and improved design makes it easier to submit your flag report
- You will see a new resource link button on the top left corner of “Category” page.
- Unlock new medals and reach new levels by submitting more flags or sharing them with other citizens. Continue building community and improving your City. 1.0.7 01/16/2019 We fixed a few bugs and made some improvements so you can have a better experience while focusing on what’s important: improving your community! 1.0.6 10/02/2018 We fixed a few bugs and made some improvements so you can have a better experience while focusing on what’s important: improving your community! 1.0.5 09/20/2018 We fixed a few bugs and made some improvements so you can have a better experience while focusing on what’s important: improving your community! 1.0.4 08/15/2018 We fixed a few bugs and made some improvements so you can have a better experience while focusing on what’s important: improving your community!

New
You can now upload photos from the gallery!
A new tab on the Urban Feed that displays flags near you.
New onboarding.

Improvements
Photo quality has been dramatically improved. Check it out!
Speed to create flag requests has been reduced from +10 seconds to 5 seconds, or less, on the submission process.
Check out the map, it loads much faster! 1.0.3 07/31/2018 We’ve fixed a few bugs, and made some improvements, so you can have a better experience while focusing on what’s important — improving your community! 1.0.2 07/04/2018 Removed elements from UI 1.0.1 05/31/2018